Electronic Software Delivery – Best Practices Part 4 – List your Users
Once your new ESD infrastructure is in place, who is going to use it?
If you are about to answer “customers”, don’t bother. That response too easy and too broad.
The list of users that we create in this step is different from project stakeholders. A User is one who will engage the features and functions of the system on a routine basis (double your bonus points if your stakeholder list includes real Users).
Who is responsible for the final approval to “ship” content?
Who manages the part-numbers that for sale and distribution?
Who will submit the files to the public-facing tools?
Who is responsible for creating and approving accounts?
Who are the customer service personnel that will support the process?
List the users, and make sure to add their backups. Plan to involve this group in planning, testing, and post launch audit meetings. As these are the folks who will be using your ESD tools each day or week they are your internal user community. These are the folks getting your product to your customers today, and bearing the burden of any antiquated processes, so its extremely important to bring each of them tangible benefits with your ESD project.