OMS SafeHarbor

Connecting Software and Customers

Posts Tagged ‘Software Licensing

Electronic Software Delivery – Best Practices Part 5 – Categorize your Content

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Categorizing your content is the first patch of turf that will directly involve all of your internal Business, Engineering, Sales, and Marketing team members. Get them in a room and build a consensus view of the near future for this topic. You can always change and adjust your categories, but you have to start somewhere.

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Begin by listing the files you are targeting for electronic distribution into two columns: Free and Paid.

Consider the Free assets. Will you allow anonymous access to those files? Will users be asked to register before being granted a download entitlement? Maybe both (optional registration)?

Segment the assets by license agreement type. Are their different terms for Free and Paid assets that must be agreed to before downloading? Are their different types of legal use agreements for assets within each category? Do you use third party or open source components that affect these terms?

Segment the assets by license enforcement technology (keys, time-out logic, dongles, etc.)

Decide if you will continue to support physical distribution, and if so, how the answer to that question affects the format of the assets you are delivering (.pkg vs .iso or .dmg, for example).

Fast-forward four to six months. Updates and patches are ready to ship for both Free and Paid assets. Will you provide incremental or full updates? Is there a difference if they are Free or Paid?

Things can get complicated in a hurry, especially if you happen to be in a company that has more than a handful of applications to deliver. But you’ve taken the step to address content categories early on, so never fear.

Let’s recap: Categorize your content
1. Free or Paid
2. Anonymous or Registered
3. Licensing Terms
4. License Enforcement Technologies
5. Physical Alternatives
6. Update / Patch Methods

Next installment – Categorizing your ESD Customer

Written by admin

April 21, 2010 at 14:51 pm

Electronic Software Delivery – Best Practices Part 3 – Draw a picture

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You’ve got goals and stakeholders for your ESD project. Now, draw a picture.

Use whatever is comfortable, including the analog pencil and paper. The format doesn’t matter. Ignore buzzwords like UML, Flow, Process, BPM, etc. and ignore getting sucked into fancy diagramming tool choices. Draw the picture however you are comfortable. The diagram will change, guaranteed.

At OMS we go back-and-forth between system diagrams and activity diagrams.

Here’s an example of an activity box diagram we use to help get lubricate conversations about ESD.

Plan == Create == Build == Manage == Release == Entitle == Distribute == Support
ESDActivity2.png

The objective of this step is simply to outline areas of focus that are important to achieving the business outcomes you desire. This is not an implementation checklist, that will come later. This is the umbrella sketch of things your organization will think about (and do) that impact your digital distribution project.

If you prefer, you may wish to sketch the system, or infrastructure for your project. Inside the firewall, staging, testing, Customer facing, Partner facing are four good starting boxes. In other words, the where instead of the what that you will ultimately use. Again, don’t worry about what it looks like, just get it down on paper.

It make no difference, at this point, whether your perspective is process (what) or system (where). Just start drawing. You’ll find that these pictures will become the most used and discussed tools in your ESD project toolkit.

Monday Morning Head-Start [Software Business Links]

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Software related links to start your week!

1. Sourceforge targets advertisements

2. Spam is 90% of all email

3. Microsoft build their own CDN

Find more Software Business information OMS SafeHarbor.


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Written by admin

June 8, 2009 at 0:05 am

The near-future of Software Distribution – Making connections with customers

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Amid a flurry of prognostications about what everyone else may, or may not, do in this new year, here is what OMS SafeHarbor intends to make happen in 2009.

1. Enable the software distribution process to become a Customer Relationship Management endeavor.
This is our new focus. The words Distribution and Delivery evoke outbound, or transmit, or warehouse dock imagery, and behavior.
When customers engage in the process of electronically consuming your goods or services, they are investing in a relationship with you.
Online distribution of software content is no longer a proxy for shipping a cd and avoiding postage. It has become part of the first, and sometimes last, impressions you make on your customers.

2. Make it easier for publishers to link customers with licenses and software.
OMS SafeHarbor is releasing a desktop application to support large file downloads and two-way conversations with publishers and consumers.
We have a download tool that we’ve used in in automating software release management functions since 2001. Its been used over a billion times since then to reliably transfer files around the world with unimpeachable data integrity. We’re bringing that tool out to the consumer with some innovative features and functions focused on “large” files.

3. Use information about what software is NOT consumed to increase publisher revenue and customer satisfaction.
2009 is the time for the rhetoric of gap analysis reporting to meet reality. Current economic conditions mean we all need to look under the seat cushions for loose change.

4. Use different distribution techniques for content of different declared value.
Multi-tier content distribution schemes for managing both quality of service and costs will be utilized in 2009. Slowly, but surely. All content may not necessarily need a ride in first-class on the bullet-train.

5. Establish portable and business-relevant metrics that will be used to understand and manage investment in content-based relationships with customers.
Apples to Apples comparisons. It can be done. OMS SafeHarbor will do it this year.

You can take these to the bank. Sooner rather than later.

Happy New Year!.

Find out more about OMS SafeHarbor.

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